Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

Shipping Time

Estimated delivery times:

  • India: 3–7 business days

  • International Orders: 7–21 business days (where applicable)

Delivery times may vary depending on location, courier availability, weather conditions, and other factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your shipment status.

Delays

While we strive to deliver orders on time, occasional delays may occur. Kridha is not responsible for delays caused by courier partners, customs processing, natural disasters, or unforeseen circumstances.

Incorrect Address

Customers are responsible for providing accurate shipping information. Kridha is not responsible for orders delivered to incorrectly provided addresses.

Return & Refund Policy

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • Original tags and packaging must be intact.

  • Proof of purchase must be provided.

Items that are damaged due to misuse, washing, or normal wear and tear are not eligible for return.

Non-Returnable Items

  • Gift cards

  • Clearance or sale items (unless defective)

  • Customized or personalized products

Refunds

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Exchanges

Exchanges may be offered for size-related issues, subject to stock availability.

Return Shipping

Customers may be responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

For return requests, contact:
Kridhaeu18@gmail.com

Privacy Policy

Information We Collect

When you visit our store or place an order, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Device and browser information

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate regarding purchases

  • Provide customer support

  • Improve our products and services

  • Prevent fraud and unauthorized transactions

Data Protection

We implement reasonable security measures to protect your personal information. However, no method of internet transmission is completely secure.

Third-Party Services

We may use trusted third-party providers such as payment processors, shipping partners, and analytics services. These providers only receive information necessary to perform their services.

Marketing Communications

You may receive promotional emails from us. You can unsubscribe at any time using the unsubscribe link included in such emails.

Contact

For privacy-related questions, contact:
Kridhaeu18@gmail.com

Terms of Service

Acceptance of Terms

By accessing or using the Kridha website, you agree to comply with these Terms of Service.

Products and Pricing

We reserve the right to modify product prices, descriptions, and availability at any time without prior notice.

Order Acceptance

We reserve the right to refuse or cancel any order for reasons including suspected fraud, product unavailability, pricing errors, or violations of these terms.

Intellectual Property

All content on this website, including logos, images, text, graphics, and designs, is the property of Kridha and may not be used without permission.

Limitation of Liability

Kridha shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will become effective immediately upon posting on the website.

Contact Information

For any questions regarding these Terms, contact:
Kridhaeu18@gmail.com